Are you training and developing your staff to tackle the issues they will face, tomorrow?
Most training is reactive, it’s about filling gaps in skills or knowledge, but don’t you actually want your staff to know what they need to know tomorrow, or the next day, or next year?
If you think about it, training and developing staff to do the work they did yesterday better doesn’t really make sense.
That is why, at Top Banana we encourage our clients to look ahead and equip their people for the future.
It is why we take more time than is usual to really understand your clients’ needs for the future. So we can put a programme in place to maximise the return on your investment.
We then encourage line management and HR to take ownership of the agreed content and reinforce the importance to them and the company. All programmes must have deliverables for the future (Action plans). These action plans should be monitored and when the committed completion dates have passed they should be able to demonstrate how these were achieved. An effective way to re-enforce this is to link this to their appraisal review.
Learning is a lifelong pursuit and personal development is the individual’s responsibility. All learning is fun, working smarter not harder is the key.
- Clearly identify the need, desired outcome and objectives.
- Design programmes which meet the individual company needs, objectives and goals.
- Make the experience enjoyable, fun and interactive.
Follow up and measure improvements ensuring a return on investment.
Have a look at some training case studies
CLIENT: Procurement Director CHALLENGE: To develop this persons skills and change behaviour to realise his and his departments full potential. SOLUTION: To have an initial meeting to ensure we could work together and trust each other by developing and open and honest environment. This was followed up by a personality profile and looking at strengths…Read this case study View all training case studies
Childrens Play and Development Centre
CLIENT: Children’s Play and development centre’s CHALLENGE: To develop a customer service programme bespoke to their business. SOLUTION: We produced a two-day interactive workshop covering all aspects of customer interaction and defining behavioural best practise. This was achieved through role play and interaction from all attendees. This is embedded in their induction training and all…Read this case study View all training case studies