Technical Equipment Developer
Posted by Suzannah on Mar 21, 2011
CLIENT: Technical equipment developer CHALLENGE: To design, develop and facilitate a workshop which takes technical jargon and equipment and translates it into a language that all users and stakeholders understand. SOLUTION: We took on the task of using the equipment and instruction manuals at the end-users premises, from this we developed a workshop and support materials to ensure that all...
Read MoreProcurement Director
Posted by Suzannah on Mar 21, 2011
CLIENT: Procurement Director CHALLENGE: To develop this persons skills and change behaviour to realise his and his departments full potential. SOLUTION: To have an initial meeting to ensure we could work together and trust each other by developing and open and honest environment. This was followed up by a personality profile and looking at strengths and limitations. We diarised monthly sessions...
Read MoreChildrens Play and Development Centre
Posted by Suzannah on Mar 21, 2011
CLIENT: Children’s Play and development centre’s CHALLENGE: To develop a customer service programme bespoke to their business. SOLUTION: We produced a two-day interactive workshop covering all aspects of customer interaction and defining behavioural best practise. This was achieved through role play and interaction from all attendees. This is embedded in their induction training and all...
Read MoreTravel Company
Posted by Suzannah on Mar 21, 2011
CLIENT: Travel Company CHALLENGE: To enhance the sales and customer service skills at all levels of the customer-facing staff. SOLUTION: Top Banana created a one-day bespoke workshop for the client, to be run at their office. Each workshop was a combination of theory supported by real life case studies which made the learning easy to associate with. The workshop was focused around all sales...
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